Queue Management Software system is the software that manages the flow or queue in any customer interaction point excellently. May be a queue in a bank, sacco, hospital, clinic, school, university or office environment with flow of customers. The steps starts with a client who just enters the customer care center. The client will have to choose the button of the service he/she is looking for by pressing the options at the touch screen monitor. Once the service type is selected, the queue software will calculate the number of clients waiting in the queue and their expected service time and will generate a token.
Sometime in hospitals it comes bundled together with Hospital management system for managing the queue of customers and eliminate lines.
The serving officer will get the list of pending clients waiting in their group at his workstation with the description. They will choose the client in a established request and as soon as they serve the present client, the queue software system will show and make public with voice prompt the token number of next client who is supposed to be served. The center supervisor will be able to monitor the queue status from his/ her desktop online. The queue management software will come to have the information and brief statement of information about the number of clients and service matrix, time and other special reports.
Our Queue Management software System is developed to help banks, hospitals, clinics in two ways: first, through improve clients service; second by enhance efficiency and reducing costs.
Our Queue management software makes it easier to coordinate your lines by making available to clients with a simple ordering based on “first in first out”, prescheduled appointments, and more sophisticated methods.
The queue management software system provides audio-visual means for directing clients, a friendly user interface for agents to manage lines and call clients forward, and useful tools for managers to control the level of service and generate performance statistics.